We aim to deliver UK orders within 3-5 working days, if not sooner. Weekends and UK Bank Holidays are not considered working days but we will do our very best to get our products to you asap. Due to the special nature of our products, increases in seasonal demand and factors beyond our control, there maybe occasional times when longer delivery times occur. We will endeavour to inform you of any such situation to avoid disappointment.
All deliveries require a signature on accepting:
If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card to arrange a re-delivery at a suitable time. Cards can only be left where there is access to secure post boxes, therefore some shared accommodation and apartment buildings will not receive delivery cards as a matter of security but unfortunately this is out of our control.
We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.
COLLECT FROM THE STUDIO - FREE
We like to keep things personal. Feel free to arrange a time to swing by our studio in Battersea to collect your order and have a cup of tea.