Returns

If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please notify us with your order number and the item(s) you wish to return within 14 days of receipt at sophie@gungholondon.com.

Our return policy allows a full refund minus the postage, provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be returned.

With anything from our Bespoke collection where it is made to order we can't offer a refund but we can offer the same amount in store credit.

Refunds will be issued upon return of the product.

All refunds will be issued to the original card holder.

Please allow up to 10 days for a full refund from date of receipt of goods.

Our studio is on a pier in Battersea but unfortunately with all the construction work in the area the post has been a bit dodgy recently, please email max@gungholondon.com to confirm a return postage address.

Please keep tracking details of your return until you receive confirmation that it has been received and processed.

ONLINE ORDER RETURNS TO STUDIO

Online purchases can be returned to our studio in Battersea. Returns will be processed on the day and funds issued to the card used for original payment; please note it may take up to 10 days for the credit to appear in your account. Our address is Nine Elms Pier, Tideway Walk, Kirtling Street, Vauxhall, London, SW8 5PZ. Please email sophie@gungholondon.com to arrange an appointment. 

FAULTY OR DAMAGED GOODS

In the rare event that goods are delivered faulty or damaged please email max@gungholondon.com so we can arrange a replacement or a refund. If the package you receive is damaged or open please do not accept the delivery and contact us immediately to arrange a replacement. 

 Exchanges

If for any reason you are not completely satisfied with your online purchase and wish to exchange it for another item, please notify us with your order number and the item(s) you wish to exchange within 14 days of receipt to max@gungholondon.com

Our exchanges policy allows a full exchange up to the purchased price provided goods are in original condition and accompanied by an email order confirmation or online despatch note. Goods without an email order confirmation or online despatch note cannot be exchanged.

If you wish to exchange for an item that is less than the purchased price, we will refund the difference to ensure that you are fully compensated.